Refund Policy
We strongly believe in all our programs and helping you achieve your goals. But we also understand that due to unforeseen circumstances, students may need to cancel or reschedule a program that they have registered for. With that in mind we believe that we have established a fair policy regarding cancellations and refunds for the program(s) you have registered and paid for in full. We also highly recommend that you cancel or reschedule your program date as soon as possible in order to minimize your rescheduling fee and to help us minimize the number of unfilled slots in our programs so that we can continue to keep our programs affordable for our students.

If you have scheduled one of our programs and are unable to attend the program on your scheduled date, you may cancel or reschedule for a different date, subject to availability. You may cancel or reschedule at any time up to 24 hours before the day of your scheduled program. The date that you cancel or reschedule your program will determine the amount of your rescheduling fee and/or refund amount. However, no canceling is allowed beginning at 8:00 AM, Eastern Time in the United States, one day before your scheduled program date. No rescheduling is allowed the day of your scheduled program and any no shows or cancellations on the date of your scheduled program will result in complete forfeiture of any funds already paid.

  • If you cancel more than 40 calendar days before your scheduled Program, you may receive 90% refund or you will not be charged a fee when you reschedule. Any subsequent rescheduling you will be charged a $350 fee when you reschedule.
  • If you cancel between 40 and 14 calendar days before your scheduled start date, you will be charged a $250 fee when you reschedule. No refunds are offered if you cancel less than 40 days from your scheduled start date.
  • If you cancel between 14 calendar days and 24 hours before your scheduled program start date, you will be charged a $350 fee when you reschedule.If you cancel less than 24 hours before your scheduled program start date you will forfeiture any funds already paid and will have to pay in full the course package price when rescheduling.
  • If you miss your program start date without canceling, you will forfeit any funds already paid and will have to pay in full the course package price when rescheduling.
EXAMPLE: NYCSPREP PROGRAMS RESCHEDULING FEES
Scheduled Program Date Cancel Date(s) Fee
October 15 On or before September 4 No Fee (or 90% refund)*
September 5 – October 1 $250
October 1 – October 14 (before 8:00 am) $350
October 14 after 8:00 am No refunds or rescheduling

* You may only cancel or reschedule one time without being charged a rescheduling fee. Any subsequent rescheduling will result in a $350 fee when you reschedule.